Limit backorders and save sales by suggesting similar products
It used to be that when a sales person moved on, took vacation or was otherwise unavailable, or when efficiency demanded a sales territory be redrawn, the customer, and therefore sales, immediately suffered, because a "cross-over" salesperson could not quickly be given that special knowledge of each customer's history and needs. With SFA, any of your salespeople can confidently call on any of your customers with each customer's entire history at their fingertips. At the same time, your customers' loyalty builds toward your company, rather than any one individual representing you.
More reliable service inventory
For field service applications, the almost immediate transmission of a work order helps to track parts used during service calls. This prevents possible shortages and verifies adequate stock on-hand for the next day's work. And, when a part is not in field inventory, the crew can check the warehouse, reserve the part and efficiently reschedule the follow-up service visit. Improved field inventory control actually results in a reduction of unnecessary truck rolls.
Increase customer satisfaction
Simply, SFA keeps customers happy and that keeps companies in business. Customers are no longer as frustrated by backorders, mistakes, and time-consuming sales calls. SFA also builds customer confidence because orders are accurate and timely. Their loyalty is to you, the company they can count on.
Improve customer and employee retention
SFA helps remove many of the frustrations that cause good customers and employees to leave a company. Custom mobile solutions can help a sales force look and feel competent and professional, and increases confidence in a company from both sides.